Privacy policy
Privacy Policy
At Wood and Co Coffee Roasters, we value your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website (the “Site”).
Contact Information
If you have any questions about this policy or our privacy practices, or if you would like to make a complaint, you can contact us via:
- Email: orders@woodandcocoffee.com.au
- Mail: Wood and Co Coffee, 369 Albert Street, Brunswick VIC 3056, Australia
Collecting Personal Information
We collect Personal Information to provide you with the best possible experience. Here’s what we collect and why:
1. Device Information
- Purpose: To optimize our website’s performance and user experience.
- Collection Method: Automatically via cookies, log files, tags, or pixels when you browse our Site.
- Shared With: Shopify for analytics and functionality.
- Examples: Browser type, IP address, time zone, cookie data, pages visited, and search terms.
2. Order Information
- Purpose: To process and deliver your order, communicate updates, and prevent fraud.
- Collection Method: Provided by you at checkout.
- Shared With: Shopify, Starshipit, Sendle, and Recharge Subscriptions for order processing and delivery.
- Examples: Name, billing/shipping address, payment details, email, and phone number.
3. Customer Support Information
- Purpose: To provide support and respond to inquiries.
- Collection Method: Provided by you when you contact us.
- Examples: Name, email, and phone number.
Sharing Personal Information
We only share your Personal Information to support order fulfillment, comply with legal obligations, or improve your experience. For example:
- Shopify powers our store. Read their privacy policy here: Shopify Privacy Policy.
- Advertising partners like Google and Klaviyo to provide relevant ads and newsletters.
We may also share your Personal Information to comply with legal requests or to protect our rights.
Behavioural Advertising
We use your Personal Information to deliver relevant advertising through platforms like Google, Facebook, and Klaviyo.
You can opt out of targeted advertising:
- Google Ads Settings
- Facebook Ads Settings
- Opt-out from Klaviyo emails via the “Unsubscribe” link in any email.
Learn more at the Digital Advertising Alliance’s opt-out page.
Cookies
Cookies help improve your browsing experience by remembering your preferences. For example, we use cookies for:
- Site navigation
- Analytics (e.g., Google Analytics)
- Checkout functionality
You can manage cookies through your browser settings or tools like All About Cookies.
Your Rights
GDPR (European Economic Area):
If you are an EEA resident, you have the right to access, update, or delete your Personal Information. Contact us to exercise these rights.
CCPA (California Residents):
You have the right to request access to your Personal Information or ask for it to be deleted. To exercise these rights, contact us via email or mail.
Data Retention
We will retain your Personal Information for as long as necessary to fulfill the purposes described here, unless otherwise required by law.
Changes to this Policy
We may update this policy from time to time to reflect new practices or legal requirements. The last update was on 25-11-2024
Complaints
If you have any concerns about our handling of your Personal Information, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
