Returns Policy

-

As a fresh product, Wood and Co Coffee Roasters are unable to offer a return or refund on change of mind or incorrectly ordered roasted coffee purchases once items have been shipped. If items have not been shipped, please contact orders@woodandcocoffee.com.au as soon as possible after purchase to make amendments.

If coffee items are faulty or damaged in transit we will happily provide a replacement or refund with photographic proof of fault emailed to orders@woodandcocoffee.com.au within 14 days of receipt of the item.

For brewing items and merch, we will accept a return or exchange within 30 days of receipt of the item, pending items are returned at the customer's expense unused and in their original packaging. If there is any damage or fault we will happily provide a replacement or refund with photographic proof of fault emailed to orders@woodandcocoffee.com.au within 30 days of receipt of the item.

We recommend using Registered Post for all returns as lost, stolen or damaged items will be the responsibility of the customer.